Infrared combined with vibration is an evidence-basedmethod for pain relief.
WHAT OUR CUSTOMERS SAY
Find out what other customers have to say about our products.
Frequently asked questions
Shipping
Currently to Germany, the EU, USA and Australia. More countries coming soon.
Because we ship to many regions worldwide, delivery times can vary by country and area. These are our average delivery times:
- USA: 8–14 business days
- Australia: 10–14 business days
- European Union: 7–12 business days
If your address is in a remote area or on an island, delivery may be delayed by a few days.
Please also allow up to 24 hours for order processing and confirmation. No deliveries on Sundays or public holidays.
After dispatch, you will receive an email with a tracking link. Alternatively, you can track your shipment on our site using your tracking number via the navigation under "Order Tracking."
Payment & Warranty
Klarna, PayPal, Sofort bank transfer, credit card (Visa, Mastercard, AmEx), Apple Pay, Google Pay.
Checkout is SSL-encrypted & PCI-DSS compliant; we do not store your card details.
30-day risk-free trial — not a match = full refund.
24-month manufacturer’s warranty on all devices.
Product
15–20 minutes per knee is plenty.
No — infrared & laser also work through light clothing.
With the included USB-C cable; 0 → 100% in approx. 2 hours.
Yes, built-in sensors automatically stop at 60 °C (140 °F). For sensitive skin, choose the 40 °C (104 °F) setting.
Design & QC in Germany; final assembly in an ISO 13485-certified facility in Shenzhen.
Yes, you can use our 3-in-1 vibration & infrared therapy device on different body areas such as the shoulder or elbow.
Our 3-in-1 therapy device is intended for various applications. Whether shoulder, elbow, or knee — the three modes support recovery from conditions such as osteoarthritis, joint pain, swollen knees, post-exercise soreness, and more.
Orders & Customer Support
Within 12 hours via email — as long as it hasn’t shipped yet, we’ll adjust everything free of charge.
Just email us at support@jackrelief.com — response within 24 hours (business days), or use our "Help & Contact" page.