Shipment


At JackRelief, we care about delivering a great shopping experience. To keep you fully informed about our shipping process, we’ve summarized the most common questions and answers in our Shipping Policy.

2. Shipping Time

Our standard delivery window is 7–14 business days from the moment your order is confirmed. Please note this timeframe includes both production/handling and transit.

  • Production/Handling: 1–2 business days
  • Quality Control: 1–2 business days
  • Transit Time: 7–10 business days, depending on destination and carrier.

As soon as your package has been shipped, you’ll receive a tracking number to follow your delivery status.

3. Production & Quality Control

Because JackRelief products are different items with specific components, production and quality checks can take a little longer.

  • Production: Each product is individually packed after your order is received.
  • Quality Control: All items are inspected to ensure they meet European & American quality standards.

Please note that this is a careful and time-intensive process designed to ensure a high-quality product.

4. Production Location

Our products are manufactured in a facility in Asia (China). This allows us to offer high-quality items at competitive prices.

  • Management & Design: Our startup is based in Germany (Augsburg) and is responsible for design, planning, and customer service.
  • Quality Assurance: We conduct regular visits to the manufacturing site to ensure all products comply with European & American standards.

5. Shipping Carriers

After production and quality checks, your order is shipped either from Germany or Shenzhen (China). Shipping is typically handled by DHL or another carrier that hands parcels over to local partners such as DHL or DPD once they arrive in the destination country.

For shipments to the EU or the USA, the local delivery partner may vary; for example, final delivery may be made by FedEx, UPS, Gofo Express, or other couriers. You can see the actual local carrier used in the tracking information on our site or the carrier’s website.

Once the parcel has been passed to the local carrier, you can track it directly with that provider using your tracking number.

6. Delays During Peak Seasons

During especially busy periods such as:

  • Black Friday week
  • Holiday season

there may be shipping delays. We appreciate your understanding, as high demand and logistics constraints can lead to longer delivery times.

7. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and the selected carrier.

8. Cancellation & Refunds

If there are extended delays or you’re not satisfied with the delivery time, we offer the following options:

  1. Cancellation before shipment: You can cancel your order as long as it has not yet been shipped.
  2. Refund in case of delay: If your order does not arrive within the usual delivery timeframe, you can contact us to request a full refund.

9. Contact & Support

If you have any questions or issues with your order, you can contact us anytime by email at info@starsa.eu. Please note that we do not use automated systems, so a response may take 1–2 business days.