Currently to Germany, the EU, USA and Australia. More countries coming soon.

Because we ship to many regions worldwide, delivery times can vary by country and area. These are our average delivery times:

- USA: 8–14 business days

- Australia: 10–14 business days

- European Union: 7–12 business days

If your address is in a remote area or on an island, delivery may be delayed by a few days.

Please also allow up to 24 hours for order processing and confirmation. No deliveries on Sundays or public holidays.

After dispatch, you will receive an email with a tracking link. Alternatively, you can track your shipment on our site using your tracking number via the navigation under "Order Tracking."

Klarna, PayPal, Sofort bank transfer, credit card (Visa, Mastercard, AmEx), Apple Pay, Google Pay.

Checkout is SSL-encrypted & PCI-DSS compliant; we do not store your card details.

30-day risk-free trial — not a match = full refund.

24-month manufacturer’s warranty on all devices.

EarJack™ is designed to help rinse away earwax buildup at home with controlled water flow.

Always begin with the lowest mode and only increase if it feels comfortable.

Use lukewarm water for a more comfortable experience.

Use it only as needed. Many people only reach for ear-cleaning support when buildup becomes noticeable.

EarJack™ is designed as a more controlled water-based alternative for earwax buildup, instead of inserting cotton swabs into the ear canal.

Do not use it if you have a perforated eardrum, ear tubes, an active infection, strong pain, or after ear surgery unless your doctor says it is appropriate.

Yes — EarJack™ charges via USB-C for convenient cordless use.

EarJack™ device, cleaning tips, charging cable and user manual.

Within 12 hours via email — as long as it hasn’t shipped yet, we’ll adjust everything free of charge.

Just email us at support@jackrelief.com — response within 24 hours (business days), or use our "Help & Contact" page.